Purchase and Sale Terms
  1. General provisions

1.1. These rules for the purchase and sale of goods (hereinafter “rules”) determine the mutual rights and obligations of the buyer and UAB “Dalisima” (hereinafter “seller”), the conditions for the purchase and payment of goods for them, the procedure for delivery and return of goods, the liability of the parties and other provisions related to the purchase and sale of goods.

1.2. The seller reserves the right to change, amend or supplement the rules at any time, taking into account the requirements established by legal acts.

1.3. By approving the Rules, the buyer confirms that, according to them, he has the right to buy goods in the dalisima.lt online store.

1.4. Order furniture on the website dalisima.lt have the right:

1.4.1. active natural persons, i.e.y. persons who have reached the age of majority whose legal capacity is not limited by court order;

1.4.2. minors between the ages of fourteen and eighteen, only with the consent of their parents or guardians, except where they independently dispose of their income;

1.4.3. legal entities;

1.4.4. authorized representatives of all the above persons.

  1. Moment of conclusion of the contract of sale

2.1. The agreement between the buyer and the seller is concluded when the buyer has formed a basket of goods, indicated the delivery address and familiarized with these rules, puts a check mark “I agree with the purchase rules” in the order confirmation window, and is valid until the full fulfillment of obligations under this agreement.

  1. Buyer’s rights

3.1 the buyer has the right to order the goods dalisima.lt in the online store, in accordance with these conditions and the legislation of the Republic of Lithuania.

3.2. The exchange, return or elimination of defects of goods is  carried out in accordance with the provisions of the Civil Code of the Republic of Lithuania  2014-07-22 LRV Resolution No. 738 “On the Approval of Retail Trade Rules”.

  1. Buyer’s obligations

4.1. The buyer is obliged to pay the cost of goods and additional services (delivery, delivery, assembly, etc.).) price and accept the goods in accordance with the procedure provided for in these rules.

4.2. If the data provided in the buyer’s registration form changes, he must update them immediately.

4.3. The buyer undertakes to comply with the requirements provided for in these rules and legal acts of the Republic of Lithuania.

4.4. By approving these Rules, the buyer agrees that his personal data will be processed in the online store for the sale of goods and services dalisima.lt purposes.

4.5. If the buyer wants to refuse or change the placed order, he must do so in writing by e-mail. email info@dalisima.lt. Oral notification is invalid.

  1. Seller’s rights

5.1. If the Buyer tries to harm the stability and security of the online store or violates his obligations, the Seller has the right to limit, suspend or terminate his access to the online store immediately and without warning dalisima.lt.

5.2. The seller has the right to temporarily or indefinitely terminate the activities of the online store without separate notice.

5.3. The seller has other rights provided for in the rules and legal acts of the Republic of Lithuania.

  1. Seller’s obligations

6.1. The seller undertakes to provide conditions for the proper use of the online store by the buyer dalisima.lt provided services.

6.2. Pardavėjas, dėl svarbių aplinkybių negalėdamas pateikti Pirkėjui užsakytos prekės, įsipareigoja Pirkėjui pasiūlyti analogišką prekę, o Pirkėjui atsisakius priimti prekės analogą, grąžinti pirkėjo sumokėtus pinigus per 14 (keturiolika) dienų. In this case, the seller is exempted from liability for non-supply of goods.

6.3. The seller has the right to cancel his order without prior notice to the buyer, if:

6.3.1. The buyer does not pay for the goods within 1 (one) business day when paying by transfer.

6.3.2. The buyer does not pay a fixed advance within 1 (one) business day when paying in cash.

6.3.3. due to technical or other malfunctions or data transmission errors of the online store www.dalisima.lt, regardless of their origin.

6.4. When buying in installments, it is necessary to follow the rules established by the bank for buying goods in installments.

  1. Product Quality Guarantee

7.1. Each dalisima.lt the characteristics of the sold goods are indicated in general in the description of the goods attached to each goods.

7.2. The seller is not responsible for the fact that the goods in the online store in their color, shape or other parameters may not correspond to the real size, shapes and color of the goods due to the features of the display used by the buyer.

7.3. The seller gives a 24-month warranty for all goods, unless otherwise stated in the product description.

7.4. Pirkėjui garantija suteikiama pateikus PVM sąskaitą-faktūrą.

7.5. In the case when the seller does not provide a guarantee of the quality of things for certain types of goods, the guarantee provided for by the relevant legislation is valid.

  1. Prices and payment procedure for goods

8.1. The buyer  pays for the goods  in one of the following ways:

8.1.1. Payment by bank transfer is a payment when the Buyer transfers the money to the dalisima.lt Bank account.

8.2. The seller reserves the right to demand partial or full advance payment from the buyer.

8.3. VAT invoices – invoices contain selected goods, their quantity, granted discounts, the final price of the goods, including all taxes, and other data required to be approved by legal acts regulating accounting. 

  1. Delivery of goods

9.1. The buyer, ordering the goods, can choose the method of placing the goods, i.e.y. take advantage of the delivery service provided by the seller to the nearest seller’s salon. If the buyer wishes to deliver furniture to the house-the terms and prices of this service are agreed with the buyer individually.

9.2. It is necessary to pick up the ordered goods no later than within 3 (three) business days, calculated from the moment of receipt of the seller’s confirmation that the order is already ready.

9.3. When withdrawing goods, it is necessary to have with you and provide the seller’s employee with the seller’s approved and e-mail address. order sheet sent by mail.

9.4. The seller delivers the goods to the buyer in advance on terms agreed with the buyer. At the same time, the buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the seller’s control. In this case, the seller undertakes to immediately contact the buyer and agree on the terms of delivery of the goods.

9.5. When accepting the goods, the Buyer must check the condition of the shipment, the quantity, quality and assortment of the goods. If a violation of the package of the shipment is detected, but if there is no discrepancy in the quantity, quality, assortment of the goods, the buyer must mark the violation of the package of the shipment on the delivery confirmation or forms provided by the person who delivered the shipment. In this case, the goods are considered to be delivered in damaged packaging, but the quantity, quality, assortment of the goods meet the terms of the purchase and sale agreement and the delivery of the goods is carried out correctly.

9.6. If you notice a violation of the goods, discrepancy in quantity, quality, assortment of goods, the buyer must not accept the goods and mark this in the bill of lading/Contract/Act of transfer of the goods. Pirkėjui priėmus prekes ir pasirašius važtaraštį/sutartį/perdavimo aktą be pastabų, laikoma, kad perduota prekė yra be defektų, prekių kiekis, kokybė, asortimentas atitinka pirkimo -pardavimo sutarties sąlygas. Kai pažeidimus ir kitus neatitikimus pastebėjote vėliau, reikia pranešti mums el. email info@dalisima.lt or call +370 670 88840. Defects in the quality of the Product identified during the warranty period are repaired by the Seller at his own expense: soft and cased furniture made in Lithuania – within 30 days; soft and cased furniture made in other countries – within 30 days (the latter term can be extended to 45 days if the manufacturer or carrier reports production or transportation obstacles affecting the repair of the furniture). 

9.7. If the buyer accepts the shipment without any comments, it is considered that the goods were delivered in the undamaged package of the shipment, the quantity, quality, and assortment of the goods comply with the terms of the Purchase and Sale Agreement, and the additional services related to the sale and delivery of the goods have been properly performed.

9.8. In all cases, the seller is released from liability for violation of the terms of delivery of the goods, if the goods are not presented to the buyer or are not delivered in due time due to the fault of the buyer or due to circumstances dependent on the buyer.

9.9. Furniture is delivered unassembled, in boxes, but there is an assembly instruction attached to the furniture.

9.10. In cases where the consumer purchase and sale contract provides for the transportation of items and the seller sends the items to the buyer, the risk of accidental loss or damage of the items passes to the buyer when he or a person designated by him, other than the carrier, accepts the items. If the items are transferred to a carrier chosen by the buyer and the seller has not offered such delivery, the risk provided for in this paragraph passes to the buyer when the items are transferred to the carrier.

  1. Return and exchange of goods

10.1. The buyer, without giving a reason, can return the furniture within 365 calendar days if the item is in its original packaging, unused.

10.2. Exchange, return or elimination of defects of goods is carried out following the provisions of the Civil Code of the Republic of Lithuania and 2014-07-22 LRV resolution No. 738 “On approval of retail trade rules”.

10.3. To return the product (-es) 10.2. In the cases specified in the rules clause, the buyer must inform the seller by e-mail. info@dalisima.lt

10.4. The right provided for in the clause of the rules can be exercised by the buyer within 365 calendar days from the date of delivery of the goods to him.

10.5. When returning the goods to the buyer, the following conditions must be observed:

10.5.1. the returned item must be in the original neat packaging (this item does not apply in case of Return of a defective item);

10.5.2. the product must be undamaged by the buyer (changes to the appearance of the product or its packaging, which were necessary to inspect the product, cannot be considered as material changes to the appearance of the product);

10.5.3. the product must be unused, not losing its marketable appearance (intact labels, protective films, etc.).) (this item does not apply in case of Return of defective goods);

10.5.4. the returned item must be of the same configuration as the one received by the buyer;

10.5.5. when returning the product, it is necessary to provide a document on its acquisition.

10.6. The seller shall have the right not to accept the goods returned by the buyer if the buyer does not comply with the procedure for returning the goods set out in this article.

10.7. When the wrong goods and/or defective goods are returned, the seller undertakes to pick up such goods at his own expense and replace them with similar suitable goods. While the seller has no similar goods, he returns the money paid for the product(EU) to the buyer. 

10.8. When returning a quality product that the Buyer did not like, it can be returned within 365 calendar days and get back all the money paid. the buyer is obliged to return a quality piece of furniture in undamaged packaging by his transport to the Dalisima warehouse.

10.9. Money for returned goods in all cases is transferred by Payment Order and only to the payer’s bank account.

  1. Responsibility

11.1. The buyer is responsible for the correctness of the data provided in the dalisima.lt order form. The buyer assumes responsibility for the consequences arising from the error or inaccuracy of the data provided in the form.

11.2. The buyer is responsible for the actions performed using this online store.

11.3. The seller is not responsible for the information provided on the websites of other companies, even if the buyer enters these websites through the links in the seller’s online store.

  1. Sending information

12.1 the seller sends all notifications to the e-mail address provided by the buyer in the order form.

12.2 the buyer sends all messages and questions by the means of contact indicated by the seller.

Useful contacts: 

The buyer-consumer can submit a request and / or complaint about the product or service purchased in the store to the state consumer rights protection service (Vilniaus g. 25, 01402 Vilnius, tel. 852626751, fax. 852791466, hand. by post tarnyba@vvtat.lt, website  www.vvtat.ltor fill out an application form on the online consumer dispute resolution platform available  at http://ec.europa.eu/odr/. This condition does not apply to buyers – entrepreneurs.

Order status, product guarantees: info@dalisima.lt 

Complaints: info@dalisima.lt 

The rules for returning, buying and other goods indicated on the internet apply only to goods purchased in the online store. After purchasing goods in the showroom, the buyer must follow the rules specified in the Purchase – Sales Agreement and  the Civil Code of  the Republic of Lithuania.